Mbi9 is committed to protecting the privacy and security of every member's personal data. This document transparently explains how we collect, use, store, and protect your information.
This Privacy Policy ("Policy") is published by mbi9 ("we", "Platform") and applies to all users, registered members, and visitors of the mbi9 website and mobile app in mbi9.org. This document transparently explains our practices for collecting and managing personal data.
Mbi9 complies with Malaysia's Personal Data Protection Act 2010 (PDPA) and relevant international data protection standards. We take this responsibility seriously because we believe member trust is the most valuable asset we hold.
By registering an account or using the mbi9 platform, you consent to the collection and processing of your personal data as described in this document. You have the right to withdraw consent at any time by contacting our support team, though this may affect our ability to provide certain services to you.
Mbi9 collects various categories of personal data depending on how you interact with our platform. Below is a summary of the data we may collect:
| Data Categories | Example Information | Requirements |
|---|---|---|
| Identification Data | Full name, identification card number, date of birth, gender | Mandatory (KYC) |
| Contact Data | Email address, phone number, residential address | Mandatory |
| Financial Data | Bank account number, e-wallet information, transaction records | Mandatory (Payment) |
| Technical Data | IP address, device type, web browser, operating system | Automatic |
| Usage Data | Game records, betting history, login activity, settings preferences | Automatic |
| Communication Data | Live chat records, support emails, feedback | When Applicable |
Your personal data is collected through several key methods:
When you browse or use the MBI9 platform, we automatically collect certain technical information via cookies, tracking pixels, and server logs. This includes your IP address, device and browser type, pages visited, session time and duration, and in-game actions.
In certain situations, we may receive data from trusted third-party service providers such as identity verification providers, registered payment processors, and licensed gaming certification bodies for compliance and security purposes.
Mbi9 uses collected personal data solely for the following legitimate and necessary purposes:
Mbi9 does not sell, rent, or trade members' personal data to any third party for their own marketing purposes. Your data may be shared only in the following limited situations:
We work with carefully selected third-party service providers to help us operate — including licensed payment processors, identity verification providers, secure cloud infrastructure providers, and analytics companies. All these partners are bound by strict data protection agreements and may only use your data for purposes we specify.
Mbi9 will disclose personal data if required to do so by law, court order, or direction from a relevant authority. In such situations, we will endeavour to notify you in advance if permitted to do so.
If mbi9 undergoes a merger, acquisition, or asset sale, members' personal data may be transferred as part of that transaction. You will be notified via a clear notice before your data becomes subject to a different privacy policy.
Mbi9 consistently invests in the latest security infrastructure to protect members' personal data from unauthorised access, disclosure, modification, or accidental destruction.
Key security measures we have implemented include:
The mbi9 platform uses cookies and similar tracking technologies to enhance the user experience and analyze platform usage. Cookies are small text files stored on your device when you visit our website.
You can manage or block cookies through your web browser settings at any time. Please note that blocking certain cookies may affect platform functionality. For more information on managing cookies, refer to the help documentation of your web browser.
Under Malaysia's PDPA and mbi9's privacy policy, you have the following rights regarding your personal data:
You have the right to request a copy of the personal data we hold about you at any time.
You have the right to request correction of any inaccurate or incomplete personal data.
Under certain circumstances, you may request that we delete your personal data from our systems.
You may object to the processing of your data for direct marketing purposes at any time.
You have the right to receive your personal data in a machine-readable format for transfer to another platform.
You may withdraw consent for data processing at any time without affecting the validity of prior processing.
Mbi9 only retains your personal data for as long as necessary to fulfil the purposes stated in this policy, or as required by applicable laws and regulations.
Once the applicable retention period has ended, personal data will be securely deleted or anonymized so it can no longer be linked to you.
The mbi9 platform is for users aged 18 years and above only. We do not knowingly collect personal data from minors. If we discover that a child's personal data has been collected without our knowledge, we will take immediate steps to delete that information and close the relevant account.
Parents and guardians with concerns about their minor child's use of the platform are asked to contact us immediately at [email protected].
Mbi9 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or platform improvements. The latest version will always be available on this page with a clear update date.
For material amendments, we will provide appropriate notice via your registered email or in-platform notification before the changes take effect. Continued use of the MBI9 platform after the effective date constitutes acceptance of the updated policy.
If you have any questions, concerns, or complaints regarding this privacy policy or how we handle your personal data, please contact:
Six layers of protection keeping your privacy secure at all times.
All data transmitted between you and the mbi9 platform is protected by 256-bit SSL encryption — the same technology used by leading banking institutions.
Protect your account with an extra layer of security through 2FA. Every login requires a verification that only you can complete.
Mbi9 has never and will never sell members' personal data to advertisers, data brokers, or any third party for commercial gain.
All our data management practices comply with Malaysia's Personal Data Protection Act 2010 and applicable international standards.
Automated security monitoring systems operate around the clock to detect and address any cyber threats before they impact member accounts.
You have full control over your data — access, correct, download, or delete it at any time through your account settings or by contacting us.
Register an mbi9 account and enjoy a secure, transparent, and trustworthy gaming experience. Your data is always protected with the latest security technology.
18+ only. By registering, you agree to the Terms and Conditions and mbi9's Privacy Policy.